Dear member of the Oireachtas
Please email all your enquiries to firstname.lastname@example.org
Our target deadlines and standards in terms of acknowledgements and substantive responses to queries are as follows:
o Response time for acknowledgement – 2 working days
o Acknowledgement should include contact details for the official dealing with the query
o Response time for substantive reply – 14 working days
Should you wish to make an internal appeal then the Chairman of IWS shall hear this appeal.
Should you wish to make an external appeal to our sponsoring Department then please advise us and we shall put you in communication with the relevant Principal Officer.